Outsourcing Salary Guide

PositionSingapore Staff Monthly Salary (SGD)Outsourced Staff Monthly Salary (SGD)Annual Savings (SGD)Annual Savings (%)
Finance Manager5,000
Accounts Executive2,80090022,80070%
Accounts Assistant2,40070020,40070%
Accounts Clerk2,00050018,00075%
Payroll Assistant / Clerk1,80050015,60070%
Administrative Assistant / Virtual Assistant1,80050015,60070%
Executive Assistant / Personal Assistant2,20080016,80065%
Customer Service / Call Centre Manager3,0001,20021,60060%
Customer Service / Call Centre Supervisor2,20080016,80065%
Customer Service / Call Centre Agent1,80050015,60070%

Job Descriptions

Finance ManagerResponsible for strategic financial management. Establishes financial policies and acts as an advisory to management on business operations.
AccountantFull set of accounts and consolidation of reports (management, financial reports). Supervisory experience is often required.
Accounts ExecutiveResponsible for full set of accounts (either AP, AR, GL). Prepares financial reports.
Accounts Assistant / ClerkPerforms transactional function and general administrative duties.
Payroll Assistant / ClerkResponsible for administering and processing payroll including collecting, calculating, and entering information into payroll system.
Customer Service / Call Centre ManagerManages a team of Customer Service or Call Centre Personnel. Develops customer servicing and retention programmes and works closely with key company departments
Customer Service Supervisor / AgentHandles customer questions and provides timely feedback. Also involved with pre and post sales support. Supports the Customer Service Manager as required.
Call Centre Supervisor / AgentProvides information to customers via telephone. This is service or information related and may be in-bound or out-bound. Provides customers with friendly and professional communications. May involve shift work.

Source: MOM Salary Benchmarking and Kelly Services 2016 Singapore Salary Guide. Excludes CPF, bonus and other benefits.

Responsibility, position and salary may differ based on company size and nature of business. In a smaller company, the quantity of repeated task may be lesser and staff may handle more responsibilities.

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